If you don’t sign an electricity contract with an electricity supplier, you will receive a special contract known as an “Anvisningsavtal”(designated contract), which is almost always significantly more expensive. So it’s usually worthwhile making an active choice. Contact us and we will be happy to help you!
It costs nothing to change your electricity supplier and takes only a few minutes. Enter your details here and follow the simple steps (in Swedish). Or call our customer service line on 020-82 00 00, they will help you in English or in your own language.
If you wish to become a customer, we will need to know:
1. Your Swedish social security number
2. Your name, address and telephone number
3. The date from which the new contract should start
4. Your electrical system specification and area (this information is found on your electricity invoice)
If you are already a Vattenfall customer, you can extend your contract, change it or sign a new one by logging onto My Pages (Mina sidor) here (in Swedish). There you can also find interesting offers, see your electricity consumption and your invoices.
You can reach us on all working days between 8 a.m. and 6 p.m. on 020-82 00 00 or on kundservice@vattenfall.com
From abroad, please call +46 771 82 00 00.
If you have questions about district heating, please call 020-36 00 36.
We will answer your questions in English or Swedish. To the extent possible, we try to answer e-mails in your own language.