How to get electricity at home

To get electricity at home, you need to have contracts with two companies: one with the electricity network operator who owns the grid where you live and transports the electricity to your home, and one with an electricity supplier that sells the electricity to you. You cannot choose which network operator to use, but you do have a free choice of electricity supplier.

Make an active choice – it’s well worth it

If you don’t sign an electricity contract with an electricity supplier, you will receive a special contract known as an “Anvisningsavtal” (designated contract), which is almost always significantly more expensive. So it’s usually worthwhile making an active choice. Contact us and we will be happy to help you!

Switch to Vattenfall – it’s really easy

It costs nothing to change your electricity supplier and takes only a few minutes. Enter your details here and follow the simple steps (in Swedish). Or call our customer service line on 020-82 00 00, they will help you in English or in your own language.

If you wish to become a customer, we will need to know:

  1. Your Swedish social security number
  2. Your name, address and telephone number
  3. The date from which the new contract should start
  4. Your electrical system specification and area (this information is found on your electricity invoice)

And if you are already a Vattenfall customer

If you are already a Vattenfall customer, you can extend your contract, change it or sign a new one by logging onto My Pages (Mina Sidor Swedish). There you can also find interesting offers, see your electricity consumption and your invoices.

Smiling woman with laptop
To get electricity at home, you need to have contracts with two companies.

Contact us if you have any questions

You can reach us on all working days between 8 a.m. and 5 p.m. on 020-82 00 00 or on
From abroad, please call +46 771 82 00 00.

If you have questions about district heating, please call 020-36 00 36.

We will answer your questions in English or Swedish. To the extent possible, we try to answer e-mails in your own language.

More information

What you get as a customer

We help you choose an electricity supply contract that is suitable for you and your accommodation. Read more about benefits

About your invoice

We let you choose how you prefer to receive your electricity bill. If you do not make a choice, a paper bill will be sent to your home address. Read more about your invoice

When you move

We help you move your electricity. If you buy your electricity from us at Vattenfall, you can take your electricity contract with you to your new address. Read more about moving

About district heating

District heating is a climate-smart energy system which heats over half of all commercial and residential buildings in Sweden. Read more about distric heating
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