What you get as a customer

We help you choose an electricity supply contract that is suitable for you and your accommodation. You can choose either a variable electricity price, that follows the fluctuations of the market, or a guaranteed fixed price for up to three years.

Variable electricity price

A variable electricity price (Rörligt elpris) is linked directly to the electricity exchange market and follows the fluctuations of the market, both in rise and decline. The price can vary greatly during the year and thus involves a risk of high prices during certain periods but also the possibility of low prices during other periods. If you have a variable-price contract, you may change over to one of our fixed-price contracts at any time.

Fixed electricity price

If security is important to you, and you would prefer not to worry about electricity prices and the fluctuations of the market, then a fixed electricity price (Fast elpris) is best for you. Choose between contract periods ranging from six months to three years. With a fixed electricity price you know exactly how much you will be paying per kilowatt-hour for a longer period of time.

Choose your energy source

You can also choose the energy source from which your electricity will come – namely wind, hydro or nuclear power. If you don’t make a choice, you will receive a mix of different energy sources. Some 47 per cent of the electricity that Vattenfall sells in Sweden comes from renewable energy sources, the rest from nuclear power. So our electricity is completely free of fossil fuels.

Many benefits of being a Vattenfall customer

As a Vattenfall customer, you get more than just a good electricity contract. Our customers get a series of benefits, such as:

  1. A multilingual customer service – we offer a service line in several languages
  2. Offers on various interesting events and activities
  3. Free personal energy advice from our energy experts who help you save energy and money
Mother and child sitting outside
You can choose either a variable electricity price, that follows the fluctuations of the market, or a guaranteed fixed price for up to three years.

Contact us if you have any questions

You can reach us on all working days between 8 a.m. and 5 p.m. on 020-82 00 00 or on kundservice@vattenfall.com
From abroad, please call +46 771 82 00 00.

If you have questions about district heating, please call 020-36 00 36.

We will answer your questions in English or Swedish. To the extent possible, we try to answer e-mails in your own language.

More information

How to get electricity

To get electricity at home, you need to have contracts with two companies: one with the electricity network and one with an electricity supplier. How to get electricity

About your invoice

We let you choose how you prefer to receive your electricity bill. If you do not make a choice, a paper bill will be sent to your home address. Read more about your invoice

When you move

We help you move your electricity. If you buy your electricity from us at Vattenfall, you can take your electricity contract with you to your new address. Read more about moving

About district heating

District heating is a climate-smart energy system which heats over half of all commercial and residential buildings in Sweden. Read more about distric heating
Chattbot Elliot Skriv ditt meddelande här Frågor? Chatta med mig Något gick fel. Vi arbetar på det. Vill du rensa din chatthistorik Ja