Contact us in good time before you move, on 020-82 00 00, and we will help you. Please have your latest electricity bill and information about your new home on hand when you call.
If you buy your electricity from us at Vattenfall, you can take your electricity contract with you to your new address. We can also help you choose a new contract for your new address, irrespective of whether you are currently our customer or not.
If you don't take your electricity contract with you, or actively choose a new contract for your new address, you will automatically receive what is known as an "Anvisningsavtal"( designated contract), which is often more expensive than other types of contracts. In most cases it's worthwhile to make an active choice.
The network contract is linked to your address so you can’t take it with you to your new address. Notify your current network operator in good time that you intend to terminate your contract because you are moving and then sign a new contract with your new network operator. If you move within the same power grid area, you merely need to notify your network operator of your new address.
You can reach us on all working days between 8 a.m. and 6 p.m. on 020-82 00 00 or on firstname.lastname@example.org
From abroad, please call +46 771 82 00 00.
If you have questions about district heating, please call 020-36 00 36.
We will answer your questions in English or Swedish. To the extent possible, we try to answer e-mails in your own language.