What you get as a Vattenfall customer
We help you choose an electricity supply contract that is suitable for you and your accommodation.
About district heating
How district heating works
District heating is a climate-smart energy system which heats over half of all commercial and residential buildings in Sweden. The district heating network is a network of several thousand kilometres of pipes, transporting hot water under our feet through our towns. The hot water then heats up the buildings without you having to do a thing.
We produce district heating from what would otherwise go to waste. For example, this can be waste from forests in the form of branches and wood chips, waste timber from building sites or surplus heat from industry or data centres. District heating from Vattenfall is therefore easy and convenient for you as well as sustainable for urban areas and communities.
Our locations
District heating from Vattenfall can be found at the following locations in Sweden. Our networks are being expanded all the time to enable even more people to benefit from district heating.
Askersund, Gustavsberg, Haninge, Tyresö and Älta, Knivsta, Motala, Nyköping, Storvreta, Uppsala, Vänersborg
Free information visit
New customers moving into a house which already has district heating are offered a free information visit to explain how the district heating system works. Contact customer service on 020-36 00 36 to book an information visit.
My pages
When you log in to My Pages, you can monitor your consumption, view your invoices and sign up to receive notifications of any disruptions to your supply. Signing up to this service means that information about any disruptions in the district heating network is automatically sent to your email address. The service is free.
Please don't hesitate to contact us if you have any questions
You can reach us on all working days between 8 a.m. and 5 p.m. on 020-82 00 00 or on kundservice@vattenfall.com
From abroad, please call +46 771 82 00 00.
If you have questions about district heating, please call 020-36 00 36.
We will answer your questions in English or Swedish. To the extent possible, we try to answer e-mails in your own language.
About your invoice
We let you choose how you prefer to receive your electricity bill. If you do not make a choice, a paper bill will be sent to your home address.
When you move to a new house
We help you move your electricity. If you buy your electricity from us at Vattenfall, you can take your electricity contract with you to your new address.